VoIPX International, Inc. | Business Phone Service

THE TERMS OF SERVICE UNDER THIS CUSTOMER LICENSE AND SALES AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“CUSTOMER) AND VOIPX INTERNATIONAL, INC. (“VOIPX”) FOR USE OF VOIPX COMMUNICATIONS PRODUCTS OR SERVICES (COLLECTIVELY, “SERVICES”). IF YOU DO NOT AGREE TO THE TERMS OF SERVICE UNDER THIS LICENSE AND SALES AGREEMENT ALONG WITH THE TERMS OF SERVICE STATED ELSEWHERE INCLUDING WITHOUT LIMITATION, THE VOIPX WEBSITE (“SITE”) AND THE VOIPX WEB PORTAL (“PORTAL”), DO NOT DOWNLOAD, INSTALL, OR USE ANY VOIPX SERVICES INCLUDING VOIPX SOFTWARE (“SOFTWARE”) THE SITE, AND WEB PORTAL, (COLLECTIVELY “SYSTEMS”).

BY ACCEPTING OR USING ANY VOIPX SERVICES OR SYSTEMS, YOU AGREE TO ABIDE BY AND COMPLY WITH THIS AGREEMENT, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND AND AGREE TO SAID TERMS AND CONDITIONS, YOU AFFIRM THAT YOU POSSESS THE LEGAL RIGHT, CAPACITY AND ABILITY TO ENTER INTO THIS AGREEMENT, YOU ARE OVER THE AGE OF MAJORITY IN YOUR JURISDICTION OF RESIDENCE, AND THAT YOU ARE FULLY ABLE AND COMPETENT TO ENTER INTO THE TERMS, CONDITIONS, OBLIGATIONS, AFFIRMATIONS, REPRESENTATIONS, AND WARRANTIES SET FORTH IN THIS AGREEMENT. VOIPX RESERVES THE RIGHT TO CHANGE ITS TERMS AND CONDITIONS OF SERVICE UNDER THIS LICENSE AND SALES AGREEMENT AT ANYTIME WITHOUT NOTICE, AND YOUR CONTINUED USE OF SYSTEMS AFTER SUCH CHANGES ARE IMPLEMENTED CONSTITUTES YOUR ACKNOWLEDGEMENT AND ACCEPTANCE OF THESE CHANGES.

Terms and Conditions: These terms and conditions (“Terms and Conditions”) constitutes and governs a legal agreement between VoIPX International, Inc. (“VoIPX”) and Customer, either an individual, a company, or an entity you are representing, for all Services provided by VoIPX to Customer. Customer represents and agrees they will not use any VoIPX Services that require fail-safe performance or in which the failure of the Services could lead directly to death, personal injury or environmental damage. By signing a VoIPX Quote Form (“VoIPX Quote”) with the title “Quotation” on the top right hand side of the form, for any VoIPX Service, Customer agrees to be bound by these Terms and Conditions. Customer and VoIPX are sometimes referred to collectively as the “Parties” or individually as a “Party”.
Term of Agreement: The Initial Term of this Agreement (“Initial Term”) shall begin on the date when the VoIPX Service Plan specified in the signed VoIPX Quote is actually turned up and the services become operational (“Service Commencement Date”), and will continue in full force and effect for the duration defined in the VoIPX Quote. The Service Commencement Date shall be the effective date for the start of the Initial Term, not the date of execution of this Agreement. Upon the expiration of the Initial Term, this Agreement shall automatically renew on a month-to-month basis for successive one-month periods (each a “Renewal Term”), unless either Party provides the other Party with thirty (30) days’ advance written notice of its intent to cancel at the end of any Term. During each Renewal Term, VoIPX may adjust the price to reflect the then-current rates for Services and Service Plans or maintain the pre-existing contractual rate, at VoIPX’s sole discretion. If the Customer elects to cancel this Agreement prior to the end of any Term, the Customer shall be obligated to pay an Early Termination Fee (“Early Termination Fee”), which shall be equal to the monthly payments due from the cancellation date through the end of the Term of this Agreement based upon the Term stated on the VoIPX Quote. The Early Termination Fee is agreed by the Customer to be a liquidated damages fee and a sum certain. The Customer may cancel this Agreement at its sole discretion during the first thirty (30) days of the Initial Term, as further detailed in Paragraph 8 of this Agreement. For clarity, the Service Commencement Date is the date on which the VoIPX Service Plan becomes operational and is available for use by the Customer, as confirmed by the initiation of the services, not the date of signing this Agreement.
VoIPX Services and Equipment: Customer understands that VoIPX shall provide Services including telephones and other equipment (“Equipment”), be it for purchase or for rental, which are subject to the Terms and Conditions herein. Customer further understands that VoIPX’s obligation to provide such Services and Equipment to Customer is strictly contingent upon Customer’s timely payments for agreed upon Services. Prior to Services commencing, Customer will sign a VoIPX Quote that will outline all Services and Equipment ordered, including the terms of both payment and length of contract, along with its corresponding rates for desired Services and Equipment.
Additional Services: Customer may add additional Services or Equipment at any time during the term of this Agreement by executing a new and separate Sales Order (“VoIPX Quote”). Each Sales Order, once expressly approved by VoIPX, will be binding and governed by its own terms and conditions, which will be independent of and in addition to the terms of this Agreement. The Sales Order will specify the pricing, payment terms, and term for the additional Services or Equipment, and these terms will supersede any conflicting provisions of the original Agreement or VoIPX Quote unless explicitly stated otherwise. The terms and conditions in the Sales Order will be applicable only to the additional Services or Equipment and will not alter or amend the terms of the original Agreement unless expressly stated otherwise in the notes section of Sales Order.
Cloud Services Location: VoIPX shall provide Services to Customer from its facility in Amityville, NY and/or other facilities at VoIPX’s sole discretion (“Facility” or collectively “Facilities”).
Implementation of Services: VoIPX will use commercially reasonable efforts to perform the implementation of Services ordered and agreed to by Customer’s signing of a VoIPX Quote and making an initial payment to VoIPX. VoIPX will also use commercially reasonable efforts to facilitate the request for all new numbers and the transfers and porting of existing numbers as outlined in Paragraph 31 and 32 below.
Availability of Service: Customer understands that it must obtain its own internet connection in order to use the Services. Customer further understands that VoIPX does not control either the access or quality of Customer’s internet connection and due to these reasons and coupled with the nature of the internet, Services may not be available 100% of the time. VoIPX will not be responsible for any third party product or service, or problems with the VoIPX Services that are caused by Customer’s internet connection. VoIPX will not be obligated to contact any third party on Customer’s behalf and VoIPX will not provide Customer a credit for interruption of service unless such interruption is a direct result of the gross negligence of VoIPX.
Money Back Guarantee: Customer has thirty (30) days from the date of the Initial Term of this Agreement as detailed on the VoIPX Quote for a prorated refund in accordance with a signed VoIPX Quote. After thirty (30) days, Customer waives its right to terminate Services and shall be required to pay for Services through the end of the Term of this Agreement, even if Customer decides to cancel this Agreement.
Billing of Services: VoIPX will deliver all invoices only via email to Customer on or about the 30 day anniversary of Customers in-service date.It is Customer’s obligation to inform VoIPX of any changes of email address. It is Customer’s obligation to ensure that such email are “white listed” and not blocked by any spam filters. Payment terms are stated on the VoIPX Quote Form signed by Customer, which becomes part of this agreement. Customer agrees to pay for all Equipment and set up fees, if any, at the time the VoIPX Quote is signed. Billing for monthly Service commences upon ordering of the Services, and the first month’s monthly Service amount shall be pre paid at the time that the VoIPX Quote is signed. All payments made under this Agreement are non-refundable after the thirty (30) day Money Back Guarantee period as stated in Paragraph 8.
Payment of Services: Customer will pay for all Services ordered and any amount due under this Agreement in US Dollars. VoIPX shall invoice Customer for all Monthly Recurring Charges (“MRC’s”) including without limitation, any applicable installation charges, support charges, usage and other fees in full and in advance. All Non-Recurring Charges (“NRC’s”) including without limitation, termination charges, international calling, equipment return fees, activation fees, reconnection fees, porting fees, late fees, E911, Early Termination Fees and transfer charges, if any, may be billed in arrears or in advance if known at the time of invoicing. Should Customer terminate this Agreement, or for any reason not use all of the minutes and features in any given month, based on Customer’s Service Plan, VoIPX will not refund, transfer, credit or prorate any unused item.
Credit Terms and Conditions: All Services provided under this Agreement will be subject to the credit review and approval of VoIPX. Prior to the start of Service, VoIPX in its sole discretion will determine the credit worthiness of Customer. If VoIPX extends credit terms to Customer, and Customer becomes delinquent or their overall financial conditions changes adversely (in VoIPX’s sole and reasonable business judgment) and VoIPX does not have security from Customer in an amount equal to one month’s invoice, VoIPX may require additional security from its Customer within two (2) business days after written notice has been sent via email, certified mail, or overnight courier with written receipt confirmation. In the event of termination of this Agreement, Customer shall remain obligated to pay for any Services provided up through the date of termination (if Customer signed a no commitment contract), or through the end of the contract term if Customer signed a term commitment on its VoIPX Quote,as described in paragraph 2, above.
Non-Payment of Services/Late Fees: Failure to pay in full when Customer Payment is due will result in immediate suspension of account and VoIPX will have no liability for said suspension under any circumstance. Customer’s Services will be reactivated only when account balance is paid in full, including a $50 Reconnection Fee (“Reconnection Fee”). In addition to VoIPX collecting its Recollection Fee, if payment is not made within the terms established on the VoIPX Quote signed by Customer,Customer shall be liable for a “Late Fee” to be calculated and compounded at a rate of 1 ½% (one and one-half percent) per month, per annum.
Taxes and Other Fees: All charges billed to Customer for Services are exclusive of any taxes, customs, duties, value added, excise, federal, state, local, city, provincial, public utility, or other such similar regulatory fees, and are subject to change without notice. Customer agrees that they will pay said taxes and fees, however denominated and that may now or hereafter be levied on the Services as billed by VoIPX, and in addition to the other amounts otherwise charged to Customer including NRC’s and MRC’s, unless Customer provides VoIPX with a valid exemption certificate which VoIPX in its sole discretion may accept or reject.
Regulatory Recovery Fee: VoIPX shall charge Customer a Regulatory Recovery Fee on a monthly basis to offset costs incurred by VoIPX in complying with inquiries and requirements of federal, state and municipal government agencies. This Fee is not a tax or mandated by any governmental agency, but is charged based upon standard and customary industry practices.
Federal Universal Service Recovery Fee: VoIPX shall charge Customer a Universal Service Recovery Fee. This fee is mandated by the Federal Communications Commission (“FCC”). The Federal Universal Service Recovery Fee is used to recover contributions VoIPX is required to make to the Federal Universal Service Fund (“USF”), which is intended to promote universal access to telecommunications services in the United States, for those living in rural and high-cost areas, income-eligible consumers, health care facilities, schools and libraries. The fund is supported by charging telecommunication companies a fee which is set quarterly by the FCC and is subject to change.
Billing Disputes: Customer must notify VoIPX of any disputes in writing for any Services charged within thirty (30) days of the date of the charge by VoIPX to Customer. If Customer fails to provide disputes in writing, detailing the exact reason for dispute to VoIPX within this period of time, Customer hereby irrevocably waives its right to dispute charges for that time period and all bills are considered final with a presumption of correctness. Written statements disputing charges must be sent via email to billing@voipxint.com. All undisputed items must be paid within normal and agreed upon payment terms while the dispute is investigated. In the event such dispute is resolved in favor of Customer, Customer will receive a credit or adjustment, as appropriate, for the applicable Late Fees on the following monthly invoice. In the event such dispute is resolved in favor of VoIPX, Customer shall immediately remit payment for any withheld amounts. Failure to do so could result in a temporary suspension of Customer’s account and a Reconnection Fee could apply to reinstate Services if suspension has occurred.
E911: The Federal Communications Commission (“FCC”) and Canadian Radio-Television and Telecommunications Commission (“CRTC”) mandate that VoIPX provide E911 service to Customers who use VoIPX Services within the United States and Canada. CUSTOMER HEREBY ACKNOWLEDGES THAT THEY HAVE BEEN INFORMED THAT E911 SERVICES PROVIDED BY VOIPX DIFFERS FROM TRADITIONAL 911 SERVICES AND IN FACT MAY NOT WORK AT ALL IF THE CUSTOMER LOSES POWER OR INTERNET CONNECTIVITY OR FOR OTHER REASONS. CUSTOMER REPRESENTS AND WARRANTS THEY WILL AT ALL TIMES MAINTAIN EITHER A WIRELESS, TRADITIONAL WIRELINE PHONE SERVICE OR AN ALTERNATIVE METHOD AT THEIR DISPOSAL TO CALL911 EMERGENCY DIALING OR ANY OTHER APPICABLE EMERGENCY SERVICE NUMBER. CUSTOMER HEREBY INDEMNIFIES AND HOLDS HARMLESS VOIPX AND ANY OF ITS OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, INDEPENDENT CONTRACTORS AND AGENTS HARMLESS FROM AND AGAINST ANY AND ALL CLAIMS, SUITS, EXPENSES, LOSSES, DEMANDS, ACTIONS, CAUSES OF ACTION, JUDGMENT FEES AND COSTS, OF ANY KIND OR NATURE WHATSOEVER ARISING FROM OR RELATED TO ANY POTENTIAL E911 FAILURES. CUSTOMER ALSO AGREES TO NOTIFY ANY POTENTIAL USER, EMPLOYEE OR AGENT OF THE E911 SERVICES AND LIMITATIONS DETAILED IN THIS PARAGRAPH 18.
E911 Service Charge: Customers are required to subscribe to VoIPX’s E911 Services and E911 Service charges will be added to Customer’s invoice, and are in addition to applicable Service fees for the associated line. The monthly charge for E911 are assessed on a “per-line” basis and will be set at a level that reimburses VoIPX for the direct costs it incurs in providing E911 Services, including expenses it incurs for State, County or Municipal E911 surcharges. VoIPX reserves the right to adjust the level of charges associated with E911 services at its sole discretion and without written notice to Customer.
Rate Changes: VoIPX in its sole discretion may change rates at any time and without written notice to Customer, including without limitation, pricing, taxes or fees. All rate changes shall become effective at the start of the next billing cycle for MRC’s or immediately for NRC’s such as Equipment purchases or charges for International Minutes. Customers, who have committed to Service Plans, will not be subject to Service Plan increases during the Initial Term, or mid-Renewal Term, with the exception of taxes, fees and NRC’s.
Reasonable Use Policy: Customer agrees and represents that usage by call centers, excessive conference calling, continuous call forwarding, fax blasting, telemarketing, spamming by fax or phone, interconnecting a secondary device that is not being billed as an extension to participate in VoIPX’s Service Plans, or any other high volume or multi-person calling is considered to be unreasonable in accordance with VoIPX’s Reasonable Use Policy (“Reasonable Use Policy”). Customer further agrees not to transmit any material that encourages conduct that could constitute a criminal offense, violate the intellectual property rights of others or otherwise violate any applicable local, state, national or international statute, regulation, or other law. Said uses are considered to be inconsistent with VoIPX’s Reasonable Use Policy and considered a material breach of this Agreement that may result in immediate suspension or termination of Customer’s account. All VoIPX Services are provided with unlimited inbound and outbound Continental US domestic minutes subject to VoIPX’s Reasonable Use Policy (“Reasonable Use Policy”). Phone extensions sold subject to this Reasonable Use Policy have up two thousand (2,000) inbound and outbound Continental US domestic minutes per month allowed for each extension. Any minutes in excess of this in aggregate for any extension under this Agreement constitutes usage outside of our Reasonable Use Policy and shall be charged for at a rate of US $0.02 cents per minute.
Evaluation of Usage: VoIPX reserves the right to monitor and review Customer’s calling, faxing or conferencing usage (“Usage”) for unlimited or unmetered Service Plans at any time to determine if Customer’s Usage is excessive or in compliance with VoIPX’s Reasonable Use Policy. Customer understands and agrees that if VoIPX finds Customer in violation of its Reasonable Use Policy, VoIPX, except where prohibited by law, may modify, suspend or terminate Customer’s account. Customer further agrees that VoIPX may enforce this policy in accordance with said terms, and charge Customer on a per minute basis for any Usage that exceeds its Reasonable Use Policy, and Customer agrees to pay for such Usage, including any taxes or fees associated with said Usage.
Fraudulent Charges and Activity: In the event Customer suspects fraudulent activity or charges from usage Customer believes did not originate from their business phones or Equipment, Customer agrees to contact VoIPX immediately. Customer understands that they must contact VoIPX within thirty (30) days after suspected fraudulent activity or Customer waives its rights to object or challenge such charges. Notwithstanding the above, Customer agrees it is solely liable for any transactions or activities for usage charges on their account and in no event shall VoIPX be liable for any unauthorized use of Customer account.
Power, Electrical or Internet Failure: Customer acknowledges and understands that Services provided by VoIPX will not work if there is a power failure on the Customer premises which denies power to Customer’s own equipment or network infrastructure. Customer also acknowledges and understands that the service provided by VoIPX will not function if Customer’s internet, broadband and/or internal network infrastructure fails.
Purchase or Rental of Phone Equipment: Customer must purchase or rent Equipment for Services directly from VoIPX at prices stated on the VoIPX Quote. If Customer has existing equipment they wish to re-use, they must notify VoIPX, and VoIPX, at its sole discretion, may agree to reprogram Customer’s existing equipment to its specifications for a fee to be negotiated between Customer and VoIPX. Equipment purchased or rented from VoIPX will either be shipped F.O.B. from VoIPX’s Facility or drop-shipped from a VoIPX Distributor at Customer’s expense. Any Equipment rented under the VoIPX Rental Program, pursuant to the terms and conditions on Customer’s VoIPX Quote, will be subject to an ongoing rental arrangement between Customer and VoIPX, with the requirement that all such Equipment be returned to VoIPX at the end of the Customer’s Term. During the Term of the rental period, VoIPX will be responsible for the repair and/or replacement of Customer’s rented Equipment, except in cases where damage to the Equipment is caused by Customer’s accident, negligence, or misuse. Customer will be liable for any repair or replacement costs resulting from such damage.
Ownership of Equipment: VoIPX has title to all Equipment rented by Customer under the Rental Program and may affix a label to indicate that at any reasonable time. Customer’s obligations under the Rental Program are absolute.
Insurance under Rental Program: Customer agrees to keep the Equipment fully insured for the term of this Agreement. Customer also agrees to obtain general public liability insurance from someone acceptable to VoIPX and to include us as an additional insured. Customer agrees to provide VoIPX with certificates or other evidence of the insurance policies acceptable to VoIPX before this Rental Program begins. The insurance must provide that we be given at least a thirty (30) day notice of any cancellation or material change.
Shipping Policy: VoIPX will ship to all 50 U.S. states including Canada; however we do not ship to any P.O. Boxes or freight forwarder addresses. We are not able to process C.O.D., hand carry or will-call orders.
Equipment Warranty: Any Equipment purchased through VoIPX comes with the original manufacturer’s warranty. If any Equipment purchased from VoIPX becomes defective during the warranty period, VoIPX will assist Customer with replacing its purchased Equipment if it remains under warranty. VoIPX does not warranty third party equipment and any Equipment purchased from VoIPX returned to the manufacturer will be replaced based upon the manufacturer’s warranty and replacement policies. VoIPX disclaims any liability for Equipment purchased from VoIPX not repaired or replaced by manufacturer for any reason. VoIPX will not be responsible or cover any replacements for Equipment purchased from VoIPX that has been lost, stolen or modified by Customer. If VoIPX rents the Equipment as signed and agreed to on Customer’s VoIPX Quote form, VoIPX will be responsible for the replacement of defective Equipment, providing that the defect was not caused by misuse on part of Customer.
Equipment Return Policy: Customer is responsible for all return shipping charges for any hardware returned to VoIPX for any reason, including any Equipment purchased from VoIPX that is still under warranty, if Equipment was purchased by Customer. If VoIPX rented the Equipment as signed and agreed to on Customer’s VoIPX Quote form, VoIPX will pay all shipping charges for the replacement of the defective Equipment, providing that the defect was not caused my misuse on part of Customer. Any Equipment returned to VoIPX may only be done so after obtaining a Return Merchandise Authorization (“RMA”) number from VoIPX. Customer will have ten (10) business days after receipt of RMA to ship the Equipment back to VoIPX at the address we provide. Once the defective Equipment is received by the original manufacturer, the manufacturer will process your return or replacement under its applicable warranty policy. VoIPX will pay for return shipping to Customer.The failure to return equipment, or the return of damaged equipment, will result in an “Equipment Fee”, which Customer agrees is a liquidated damage amount of $150.00 (one hundred dollars) per telephone unit, which is agreed to be considered a sum certain.
Software License: VoIPX will allow Customer to use its Systems and Software on a licensed basis. VoIPX grants Customer a nonexclusive recurring license to use its Systems, Software and Portal which shall be renewed each month upon Customer’s payment to VoIPX. Use of VoIPX’s Systems, Software and Portal are subject to the Terms and Conditions of this Agreement. If Customer does not pay VoIPX within terms specified in Paragraph 10 of this Agreement, the software license shall expire and Customer will no longer have access to the VoIPX Systems, Software and Portal, and VoIPX in its sole discretion may elect to terminate this Agreement with Customer. If Customer or VoIPX provide notice of intent to cancel for reasons other than non-payment, Customer’s license to use the VoIPX Systems, Software and Portal shall expire upon the termination date of this Agreement.
New Telephone Numbers: VoIPX will supply new numbers to Customer and accommodate Customer’s request for telephone numbers, including facsimile numbers and toll free numbers if desired, (“Phone Numbers”), in area codes Customer chooses on a best efforts basis. Customer hereby acknowledges and understands that Phone Numbers in certain area codes may not be available from time to time, or at all, and VoIPX bears no liability for failure to meet Customer’s request for Phone Numbers in area codes requested by Customer.
Porting of Customer Numbers: VoIPX will port Customer’s existing Phone Numbers upon Customer’s request. Customer must sign and send VoIPX a properly filled out Letter of Authorization form (“LOA”) for any porting request along with a copy of a recent phone bill evidencing ownership of the Phone Numbers to be ported. All porting will be done on a best efforts basis and VoIPX disclaims all liability for the inability to complete any specific porting request. Customer understands that failure to provide any information requested by VoIPX or third party service providers as it relates to the porting in or out of Customer’s Phone Numbers will result in the delay of the porting process. VoIPX shall not be responsible or liable for any said delays and will not provide any usage credits for any such delays. VoIPX shall charge a fee specified in the VoIPX Quote for the porting in of each Phone Number requested by Customer into its System. Customer shall at all times retain ownership of its Phone Numbers including Phone Numbers obtained for Customer by VoIPX, as long as its account is in good standing. If Customer decides for any reason to terminate Services and attempts to port its Phone Number(s) to another provider, VoIPX will cooperate with Customer to port designated Phone Numbers owned by Customer out of its System as long as Customer’s account is paid in full. Customer shall pay a fee of $25 per Phone Number to VoIPX prior to VoIPX allowing a Phone Number to be ported out of its system. VoIPX will not release any Phone Numbers if Customer’s account has an outstanding balance.
Technical Support: VoIPX will provide technical support to Customer via our electronic Network Operations Center (“NOC”) or via calling our main office at 631-789-66Emergency support is available 24/7 for system outages or critical issues that disrupt the Services. Emergency support refers specifically to scenarios where there is a complete system outage affecting the functionality of the Services. Regular support for non-emergency issues is available from 9:00 AM to 6:00 PM, Monday through Friday, excluding VoIPX-observed holidays. Support is limited to the Services and Equipment purchased from VoIPX. VoIPX does not support and has no obligation to support any equipment not obtained from VoIPX, or any applications or systems outside of the VoIPX Services, including internal networks or internet connectivity, which remains the sole responsibility of Customer. Certain Phones sold by VoIPX operate on the Android OS. Support for these phones is strictly limited to the telephony applications required for the phones to function with the VoIPX System. VoIPX will not provide support for any additional Android apps that Customer may download, as these are outside the scope of the telephony application for which the phone was sold.
Login and Registration Information: Customer is solely responsible for keeping all information provided by VoIPX for Login’s to the System and registration of Equipment Confidential. Customer hereby agrees not to permit access to Login or registration information to any third party. In the event that an employee of Customer who has this information is no longer employed by Customer for any reason, Customer hereby agrees to notify VoIPX immediately so that employee’s credentials can be removed from VoIPX System. Customer shall be responsible for any misuse of Login or registration information and VoIPX bears no liability of such misuse.
Protection of Network: VoIPX shall be entitled, at is sole discretion, to terminate Service to Customer without advance notice if it deems Customers network or phones are causing harm or disruption to the VoIPX network, or threatens or compromises the integrity or security of its vendors. In the event that VoIPX decides to take this action, it will notify Customer as soon as practical after taking any appropriate action to protect its network.
Permitted Use of Service: Customer agrees and understands that the Services provided by VoIPX may be used for lawful purposes only. Customer agrees that it will not use VoIPX Services for any illegal, fraudulent, misuse or abusive purpose in any way (“Prohibited Traffic”). This includes any traffic that may be construed by the FCC, FTC or any other regulatory authority to be in violation with the law. Said Prohibited Traffic includes without limitation, “Robo generated calls,” “blaster” calls, calls initiated by automated dialing equipment designed to play a pre-recorded message not in compliance with FCC, FTC or any other regulatory authority, or sequential number dialing for purposes of obtaining certain information. Customer further represents and warrants it will not use the VoIPX Services in any ways that violate laws prohibiting transmission of unsolicited faxing or third party consent for call recording or eavesdropping, infringe or interfere with the rights of users, employees, or other third parties. Additional examples of illegal, fraudulent or inappropriate uses of VoIPX Services are if the Service is used in a way that is threatening, abusive, libelous, deceptive or invasive. Customer further agrees that the Services and Equipment purchased or obtained from VoIPX are for Customer’s internal use only and Customer shall not resell or transfer Services or Equipment without the advance express written consent of VoIPX. VoIPX retains the right, in accordance with Paragraph 22, to review Customer account and take further action if necessary including without limitation immediate suspension of Customer’s Services without advanced notice, if VoIPX becomes aware that the Service it is providing to Customer is being used unlawfully. Customer agrees and understands that it is solely responsible for all written or audible content sent by Customer through the VoIPX System. Customer agrees to indemnify and hold harmless VoIPX for any claims by third parties due to content sent by Customer.
Call Recording and Eavesdropping: VoIPX’s System provides a feature for call recording and eavesdropping for quality and training purposes. Customer understands that there are federal and state statutes governing the recording of a conversation or eavesdropping on a call in progress. CUSTOMER REPRESENTS AND AGREES THAT BEFORE ACTIVATING EITHER OF THESE FEATURES ON THEIR PHONE SYSTEM, THEY WILL DO THE DUE DILIGENCE ON BOTH A FEDERAL AND STATE LEVEL IN THE STATE WHERE THE SERVICES WILL BE DELIVERED, OR THE STATE WHERE THEY WILL BE USING VOIPX’S CALL RECORDING OR EAVESDROPPING FEATURE, PRIOR TO USING THIS SERVICE. UNDER NO CIRCUMSTANCES WILL VOIPX BE LIABLE FOR ANY DAMAGES DUE TO THE USE OF THESE SERVICES OR FOR MISINTERPRETATION OR LACK OF UNDERSTANDING ON CUSTOMER’S BEHALF OR ANY ILLEGAL USE OF THESE SERVICES OR FEATURES.
Termination or Modification of Services: VoIPX reserves the right to modify the Terms or Services of this Agreement, including without limitation, pricing, Service Plans, content or nature of Services without written notice. Customer’s continued use of Services constitutes acceptance and agreement with said modifications.
Termination of Agreement: VoIPX shall be entitled at its sole discretion, to suspend, terminate or change Services offered without advanced written notice, in the event of Customer breach, including without limitation Customer’s declaration of insolvency, corporate reorganization, arrangement with creditors, receivership, dissolution or the filing of a petition for relief by or against bankruptcy, or any other similar federal, state or statute, including moratorium laws. VoIPX may also immediately terminate this Agreement and Customer will be considered in breach, if Customer fails to pay any sum due hereunder, misuses the Services in any way as deemed by VoIPX in its sole discretion, is suspected of transporting fraudulent calls over the VoIPX network or vendor’s network, or any other activity by Customer that adversely affects the Services or network of VoIPX. Customer agrees that VoIPX’s determination is unilateral, final and binding on Customer, and Customer is not entitled to any refunds under this Agreement for either amounts already paid, or a pro-rata refund for any remaining Term, if this Agreement has been violated in any way. Customer’s obligation to pay billed and accrued charges, taxes and fees shall survive any termination of this Agreement. VoIPX or Customer may also terminate this Agreement without penalty at the end of any Term of this Agreement by providing the other Party thirty (30) days advanced written notice of its intent to cancel , subject to any fees described in paragraph 2.
Effects of Termination: Upon termination of this Agreement, Customer shall be responsible for any amounts unpaid and accrued. Upon failure by Customer to pay any amounts due, VoIPX may at its sole discretion institute a collection or legal action to recover amounts due to VoIPX. In the event VoIPX brings an action to enforce a breach of this agreement, it is mutually agreed that a reasonable attorneys fee is 33 1/3% (thirty-three and one-third percent) of the amount due and owing. Customer also agrees that Customer shall be liable for any and all Court costs, fees, disbursements, and litigation expenses. In the event that VoIPX breaches this Agreement in any way, Customers sole remedy is to terminate this contract and port its numbers to another provider, providing all outstanding balances owed have been paid in full.
Discontinuance of Services: Upon expiration, cancellation or termination of VoIPX Services, Customer shall immediately relinquish and discontinue use of all Phone Numbers, including facsimile and toll free numbers, voice mail boxes, logins, and access to Systems assigned to Customer by VoIPX.
Disclaimer of Warranty: EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT, THE PARTIES AGREE THAT VOIPX HAS NOT MADE, AND THAT THERE DOES NOT EXIST, ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND THAT ALL SERVICES AND FACILITIES PROVIDED HEREUNDER ARE PROVIDED “AS IS,” WITH ALL FAULTS.
Limitation of Liability: The cumulative liability of VoIPX for any loss relating to or arising out of any act or omission in its performance under this Agreement, whether in contract, warranty, strict liability, or tort, including without limitation, negligence of any kind, shall be limited to the total amount that is or would have been charged to Customer during the particular month for MRC’s in which the act or omission occurred. VOIPX shall not be liable for any fraud, including without limitation, fraudulent usage charges, illegal use of VoIPX Services and hacking, nor shall VOIPX be liable for any indirect, incidental, consequential, or special damages, including without limitation, damages for lost profits, lost revenues, and lost savings suffered by Customer regardless of the form of action, whether in contract, warranty, strict liability, tort, including without limitation, negligence of any kind and regardless of whether VOIPX knew the possibility that such damages could result. Notwithstanding any other provisions in this Agreement, VoIPX hereby disclaims any liability and Customer agrees that VoIPX shall not be liable for any fraud, including without limitation, fraudulent usage charges, or hacking (“Activity” or “Activities”), as it relates to Customer’s participation in International Dialing and as a consideration for this right to participate in International Dialing, Customer, and Customer’s heirs, executors, administrators, assigns, and personal representatives (knowing and voluntarily), enter into this Waiver and Absolute Release of Liability (“Waiver and Absolute Release of Liability”) and hereby relinquish any and all rights, claims, or causes of action of any kind whatsoever arising out of Customer participation in International Dialing and subsequent Activity as a result thereof. Customer further understands that such Activities may arise from Customer’s own negligence, another’s negligence, or a third party’s intent to commit such fraudulent Activities, and agrees to indemnify and hold harmless VoIPX against any and all claims, suits or actions of any kind whatsoever for liability, damages, compensation or otherwise brought by Customer or anyone on Customer’s behalf, including attorney’s fees and any related costs, should litigation arise pursuant to any claims made by Customer or by anyone acting on Customer’s behalf. Customer hereby waives any right to bring legal action against VoIPX for any damages related to Activity, and should VoIPX incur any of these types of expenses, Customer agrees to reimburse VoIPX
Indemnification: Customer hereby releases and agrees to indemnify, defend, protect and hold harmless VoIPX, its officers, employees, directors, agents, shareholders from and against, and assumes liability for 1) any injury, loss or damage to any person, tangible property or facilities of any lawsuits coming from Customer’s end-users, third person or entity (including reasonable attorneys’ fees and costs) to the extent arising out of or resulting from the negligent acts or omissions of VoIPX, its officers, employees, servants, Affiliates, agents, contractors, licensees, invitees or vendors; and 2) any claims, liabilities or damages arising out of any violation by VoIPX of any regulation, rule, statute or court order of any local, state or federal governmental agency, court or body in connection with its use or the provision of the Switch; and 3) notwithstanding the above, Customer agrees to indemnify VoIPX for any third party claims regardless of the reason for the claim. WITH THE EXCEPTION OF THE OBLIGATION TO INDEMNIFY HEREUNDER, IN NO EVENT IS EITHER PARTY LIABLE TO THE OTHER PARTY FOR ANY INCIDENTAL, INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING DAMAGES BASED ON LOSS OF REVENUES, PROFITS OR LOST BUSINESS OPPORTUNITIES, REGARDLESS OF WHETHER THE RESPECTIVE PARTY HAD BEEN ADVISED OF OR COULD HAVE FORESEEN THE POSSIBILITY OF SUCH DAMAGES.
Force Majeure: VOIPX shall not be liable for any delay or failure in performance of any part of this Agreement from any cause beyond its control and without its fault or negligence including, without limitation, acts of nature, acts of civil or military authority, government regulations, embargoes, epidemics, terrorist acts, riots, insurrections, fires, explosions, earthquakes, nuclear accidents, floods, work stoppages, power blackouts, volcanic action, other major environmental disturbances, or unusually severe weather conditions. Inability to secure products or services of other Persons or transportation facilities or acts or omissions of transportation carriers shall be considered Force Majeure Events to the extent any delay or failure in performance caused by these circumstances is beyond the VOIPX’s control and without VOIPX’s fault or negligence.
Assignment of Agreement: Customer may not assign or transfer, whether by operation of law or otherwise, this Agreement or any rights or obligations hereunder, to a third party without the express written consent of VoIPX, which consent shall not be unreasonably withheld. In the event Customer wishes to transfer or assign its rights and obligations under this Agreement to a third party, it shall notify VoIPX in writing of such intent a minimum of thirty (30) days prior to the date Customer wishes the assignment or transfer to go into effect. VoIPX will in its sole discretion grant or deny the transfer and notify Customer in writing of its decision.
Venue and Jurisdiction. This agreement shall be construed in accordance with the Laws of New York State. The parties agree that in the event Customer wishes to enforce the terms of this Agreement, exclusive jurisdiction shall be fixed in the Supreme or District Court of Nassau County, State of New York. VoIPX may enforce this agreement in either the Supreme or District Court of Nassau County, State of New York, or any jurisdiction where the Customer, Customer’s principal, Customer’s designated agent, or Customer’s employees, is/are located. Customer waives its rights to any trial by jury, and waive any Class Action Law Suits.
Governing Law. This Agreement shall be governed by and construed in accordance with the laws of the State of New York. Any and all disputes between the Parties that arise out of or in connection with this Agreement or either Party’s performance or nonperformance of any obligations hereunder, including without limitation all disputes related directly or indirectly to the interpretation, enforcement, or termination of this Agreement or any torts committed or alleged to have been committed, in connection with the negotiation, performance, or nonperformance of this Agreement, shall be governed by the laws of the State of New York, without regard to its conflicts of law rules.
Severability:If any provision of this agreement is held void or unenforceable, it shall not affect the enforceability of any other term or condition in this agreement, and shall not void any liability of any party to this agreement. A facsimile or electronic copy of this Agreement shall be deemed an original for all purposes, and may be signed in counterparts.
Survival of Terms: The provisions of Paragraphs 2,10, 12, 13, 14, 15, 39, 40, 41, 42, 43, 44, 47, 48, 49 and 50 shall survive any expiration or termination of this Agreement.
Headings: Headings in this Agreement are strictly for convenience and shall have no effect in the construction or interpretation of this Agreement.
No Waiver: The failure of VoIPX to enforce or exercise any right or provision of this Agreement shall not constitute a waiver of such right or provision.
General: The Terms and Conditions of this Agreement, including without limitation, The VoIPX Quote, Service Addendum or any additional documentation that make up the final Customer order, all of which is agreed upon and signed by authorized Parties, constitutes the full and entire understanding and Agreement between the Parties with regard to the subjects of this Agreement and sale of VoIPX Services and Equipment, and expressly supersedes any prior or contemporaneous understandings, agreements, or representations, by or between the Parties, written or oral, to the extent they relate in any way to the subjects of this Agreement. Whenever the text requires, the use of a singular number shall include the appropriate plural number as the text of the agreement may require, and vice versa. All pronouns shall be deemed to be the masculine, feminine, neutral, singular, or plural as the identity of the person or persons may require. References to a person or persons shall include partnerships, corporations, limited liability companies, unincorporated associations, trusts, estates and other types of entities.

Policy Updated: July 12, 2024

Previous Policies:

February 19th, 2019

Terms of Service of Customer License and Sales Agreement