Business Fax Solutions: eFax and Hard Fax
Send and receive faxes the way your business needs to, whether that’s through eFax or a traditional fax machine.
VoIPX supports both eFax and hard fax service, configured and managed around your existing equipment, workflow, and communication requirements.
Two Ways to Fax, One Managed Solution
Not every business faxes the same way. Some can move entirely to digital, email-based faxing. Others rely on physical fax machines or existing equipment that still needs a fax connection.
VoIPX supports both, so you’re not forced into a single approach that doesn’t fit the way your business actually operates.
eFax: Send and Receive Faxes Without a Fax Machine
eFax lets your team send and receive faxes digitally — through email or a secure online portal — without a physical fax machine or dedicated analog phone line.
- Send and receive faxes from a computer or mobile device
- Have faxes delivered directly to email or a secure portal
- Eliminate the need for a fax machine, toner, and dedicated analog phone line
- Allow multiple employees to send and receive from the same fax number, depending on the selected service
Hard Fax: Traditional Faxing, Modernized Behind the Scenes
Some businesses still rely on physical fax machines for compatibility with existing equipment or established workflows. VoIPX supports hard fax through an additional hardware device called an ATA, or analog telephone adapter, that connects your compatible fax machine to our service.
- Keep using your current compatible fax machine
- Connect your machine to the service through an additional hardware box called an ATA
- Have VoIPX configure and manage the connection
- Maintain a practical option when a physical fax machine is still needed
Which Fax Option Is Right for Your Business?
eFax May Be Right When:
- You want to eliminate a physical fax machine
- Your team needs to send or receive faxes from different locations
- You want faxes delivered to email or an online portal
- You're looking to reduce office equipment and maintenance
Hard Fax May Be Right When:
- You need to keep using an existing physical fax machine
- Your established workflow depends on sending and receiving paper faxes
- You use compatible fax equipment that you are not ready to replace
VoIPX evaluates your current setup and helps determine which option — or combination of both — fits your business.
Fax Managed by VoIPX
Review Your Requirements
Configure Your Service
Ongoing Support
Who Can Benefit from Business Fax?
Healthcare and Legal Practices
Businesses Reducing Office Equipment
Businesses with Existing Fax Equipment
Business Fax FAQ
What is eFax?
eFax allows a business to send and receive faxes digitally, without a physical fax machine, typically through email or a secure online portal.
What is hard fax?
Hard fax refers to traditional faxing using a physical fax machine. VoIPX supports hard fax by connecting your compatible machine to our service through an additional hardware device.
Do I need extra equipment for hard fax?
Yes. Hard fax requires an additional hardware box called an ATA, or analog telephone adapter, to connect your compatible fax machine to VoIPX’s service. eFax does not require this hardware.
Can I use eFax without a fax machine?
Yes. eFax is designed to work entirely without a physical fax machine — faxes are sent and received through email or an online portal.
Can multiple employees send and receive faxes from the same number?
Yes. Multiple employees can send and receive faxes from a shared fax number, depending on the selected service.
Can we keep our existing fax number?
In many cases, yes. VoIPX will review number portability and coordinate the transfer as part of setup.
Can we use both eFax and hard fax?
Yes. Some businesses use a combination of both, depending on department, location, or equipment needs. VoIPX can help configure the right mix for your business.
Is fax service managed by VoIPX?
Yes. VoIPX configures and supports your fax service, including number setup, equipment connections, and ongoing changes as your business needs evolve.
Find the Right Fax Solution for Your Business
Move to digital faxing, keep your existing fax machine, or combine both approaches around the way your business works.
Talk with VoIPX about your fax numbers, equipment, and document workflows. We’ll help you choose and configure the right service, with ongoing support as your needs change.
